Warranty Policy

Effective as of October 1, 2026

ELEMARA is proud to offer a two-year limited warranty on all of our ride-on vehicles, wagon strollers, and pet strollers (each, as applicable, the "Warranty Period"), subject to the customer limitations set forth in paragraph B below.

A. Products Covered by this Limited Warranty

This limited warranty extends to all ELEMARA products — including kids' ride-on cars, trucks, ATVs, tractors, go-karts, bumper cars, electric dirt bikes, wiggle cars, wagon strollers, and pet strollers — that are purchased directly from ELEMARA or an ELEMARA authorized retailer (each, a "Product"). This limited warranty does not cover any Product that is used in a manner that is incompatible with its intended use or design.

B. Who this Limited Warranty Extends To

This limited warranty extends to the original purchaser of any Product or, in the case of a gift, the original recipient of the Product. The "original purchaser," for purposes of this limited warranty, is the first purchaser of the Product from ELEMARA or an ELEMARA authorized retailer. The "original recipient," for purposes of this limited warranty, is the first receiver of a Product purchased as a gift from ELEMARA or an ELEMARA authorized retailer. All ELEMARA warranties, including any implied warranties, are valid only for the period of time the Product is owned by the original purchaser/recipient of the Product. A COPY OF THE PURCHASE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY.

C. Limited Warranty Coverage

The Products are warranted to be free from material, workmanship, and design defects from the date of purchase until the end of the applicable Warranty Period under normal use and in compliance with the operating instructions. A defect in material or workmanship does not include minor cosmetic defects that do not affect the function of the Product for its intended use. In addition, a defect in material, workmanship, or design does not include damage to a Product, or failure of a Product to operate or perform properly or to maintain appearance, caused by (i) misuse or abuse of the Product, (ii) failure to follow maintenance or charging instructions, (iii) improper assembly or assembly that was not in accordance with the written assembly instructions, (iv) normal wear and tear, including wear to tires, wheels, and other consumable components, (v) damage caused during transportation or handling by airlines, freight carriers, or other third-party transportation providers, (vi) an unauthorized modification or repair made without our express written consent, (vii) improper storage, including exposure to extreme temperatures, moisture, or prolonged direct sunlight, or (viii) the natural aging of materials that results in colors shifting or fading.

Damage caused by airlines or other transportation providers should be reported directly to the carrier responsible. Products damaged in these ways will not be considered defective and will therefore not be repaired, replaced, or refunded.

If we determine in our discretion that a Product has a material, workmanship, or design defect, we will, at our option, provide replacement parts free of charge or replace the defective component. Replacement parts may be refurbished or newer-model parts as the Product is improved over time. For defects affecting the entire Product that cannot be remedied by replacement parts, we may, at our discretion, replace the Product with the same, equivalent, or a newer version, or offer a refund. If we determine in our discretion to provide replacement parts or to replace a Product, we will ship such parts or replacement Products at our expense within the United States. We do not ship parts or replacement Products outside of the United States.

ELEMARA reserves the right to determine if the warranty terms and conditions have been met, including with respect to the cause of the damage to a Product or the cause of the failure of a Product to operate or perform properly or to maintain appearance. In connection with processing a warranty claim, ELEMARA may require you to provide photo or video documentation to substantiate your warranty claim, and to also provide certain identifying information about you, your Product, and your order. Failure to provide such documentation or information upon request may, in our discretion, void your warranty claim.

Please contact support@elemaratoys.com if you have any questions regarding the limited warranty.

D. Limitations of Liability

This limited warranty is your exclusive remedy against ELEMARA and our exclusive liability with respect to defects in your Products. This limited warranty replaces and is in lieu of all other ELEMARA warranties and liabilities, whether oral, written, statutory, contractual, in tort or otherwise, including, and where permitted by applicable law, any implied conditions, warranties, or other terms as to satisfactory quality or fitness for purpose, provided that this limited warranty shall neither exclude nor limit (i) any of your legal (statutory) rights under applicable laws, or (ii) any of your rights against a third-party seller of the Products.