Shipping & Delivery

Effective as of October 1, 2026

We know you're eager to see your little adventurer take off, so we work hard to get your ELEMARA order to you as quickly, safely, and reliably as possible.

A. Shipping from U.S. Warehouses

ELEMARA operates warehouses in California, Texas, Georgia, and New Jersey, and partners with FedEx for secure and timely shipping. When you place an order, we automatically route it to the warehouse nearest to your shipping address that has your items in stock, so your order travels the shortest distance possible and arrives as quickly as possible.

B. Estimated Delivery Times

In-stock items are typically processed and ready for dispatch within 1-2 business days. Orders placed on weekends or holidays are processed on the next business day. Once shipped, most orders are delivered within 2-7 business days, depending on the distance between your address and the warehouse your order ships from.

Delivery estimates are dependent upon a variety of factors, including weather and other disruptions at the shipping carrier. We may also be required to verify identity and/or address information during the order approval process, which may cause shipping delays.

C. Free Shipping

All orders at elemaratoys.com receive free standard shipping! If faster delivery is available for your items, you can choose an expedited shipping option at checkout for an additional charge.

D. Multiple Packages & Tracking

Because your order may ship from more than one warehouse, items ordered together may arrive in separate packages on separate days — please do not worry if one package shows up before the others. Every package receives its own tracking number, which we will send to you by email as soon as your order ships.

E. Shipping Destinations

We ship to valid United States addresses. Because of their size, large items such as ride-on vehicles and wagon strollers travel via FedEx Ground and cannot be delivered to P.O. Boxes or military bases (APO/FPO addresses). Shipments to Alaska, Hawaii, Puerto Rico, and other remote regions may require additional transit time.

F. Peak-Season Carrier Delays

Shipping carriers experience high demand from time to time, and FedEx is no exception. During holidays and peak seasons, delivery to some regions may take longer than our standard estimates.

G. Missing or Damaged Packages

We ask that you inspect your delivery and report any missing items or packages within 7 days of the delivery date so that we can address the issue with our carrier within their required timelines. If a package arrives damaged, please contact us with your order number and photos or videos of the item and packaging, and we will resolve it as quickly as we can.

Questions? Please contact support@elemaratoys.com. We strive to respond to all queries within 1-3 hours, and will always reply within 24 hours — especially on weekends and holidays.